Your data, straight talk.

How we collect, use, and protect your personal information when you contact us, become a customer, or use this website. UK GDPR and Data Protection Act 2018 compliant.

May 2026 · This policy applies to Pristine and Clean Ltd, a company registered in England & Wales. Data Controller: Pristine and Clean Ltd, Thornbury, Bristol BS35.

1. Who we are

Pristine and Clean Ltd (“we”, “our”, “us”) is a company registered in England & Wales, trading from Thornbury, Bristol. We are the data controller for personal information collected through this website (pristineandclean.com), our contact form, our phone line (01454 854839), our email address (info@pristineandclean.com), and during the course of providing our cleaning services.

Contact for data protection questions: info@pristineandclean.com.

2. What information we collect

We collect only the information we need to quote, deliver and invoice for our services:

Information you give us

Your name, address, email, and phone number — when you fill in the contact form, ring us, or email us
Property details — postcode, type, access notes, anything you tell us about the job
Payment details — your bank account name and reference for BACS transfers (we do not store card numbers, and we do not take card or direct debit payments)

Information collected automatically

Standard web analytics — pages visited, time on site, browser type, approximate location (city level)
Cookies — see our Cookie Policy for the full list

3. How we use your information

We use your information for these purposes only:

To provide a quote — when you submit an enquiry, we use your contact details to reply with pricing
To deliver the service — scheduling visits, sending day-before reminders, accessing the property
To invoice and take payment — issuing invoices and reconciling BACS bank transfer payments
To keep records required by law — tax records, accident reports if any
To respond to enquiries and complaints

We do not use your data for marketing without your express consent, sell your data to third parties, or share it with anyone outside the parties listed in section 5.

4. Legal basis for processing

Under UK GDPR we rely on the following legal bases:

Contract — to perform the services you’ve engaged us for
Legitimate interest — to respond to your enquiries, manage our business, prevent fraud
Legal obligation — to comply with tax law, accounting requirements, and health & safety reporting
Consent — for any marketing or non-essential cookies (which you can withdraw at any time)

5. Who we share your data with

We share data only with the following parties, all of whom are bound by their own GDPR obligations:

Our bank — for BACS payment reconciliation (no personal data shared beyond what appears on the bank transfer reference)
Our accountant — for tax and bookkeeping
Our website host — server-level data only
HMRC and other regulators — where required by law We do not transfer personal data outside the UK or the European Economic Area.

6. How long we keep it

Enquiry data (where you didn’t become a customer) — 12 months from last contact
Customer records — for the duration of the customer relationship plus 7 years (HMRC requirement for limited company tax records)
Website analytics — 26 months (Google Analytics default)

7. Your rights

Under UK GDPR you have the right to:

Be informed about how your data is used (this policy)
Access the data we hold about you
Have inaccurate data corrected
Have your data erased (“right to be forgotten”) — subject to legal retention requirements
Restrict or object to certain processing
Receive your data in a portable format
Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, email info@pristineandclean.com. We aim to respond within 14 days and will respond within 30 days at the latest.

8. Complaints

If you’re unhappy with how we’ve handled your data, please email us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

9. Changes to this policy

We’ll update this page when our practices change. The “last updated” date at the top will tell you when. Material changes will be flagged on the website for at least 30 days.