The plain-English version.

How we work, what you can expect from us, and what we expect from you. Written without legal jargon — but still binding when you book a service.

May 2026 · These terms apply to all services provided by Pristine and Clean Ltd. By booking a service you agree to these terms.

1. Who you’re contracting with

You’re contracting with Pristine and Clean Ltd, a company registered in England & Wales [company number to confirm], with its registered office at [registered office address to confirm], Thornbury, Bristol, BS35. Phone: 01454 854839. Email: info@pristineandclean.com.

2. Services we provide

We provide exterior cleaning services to domestic and commercial customers — window cleaning, gutter clearing, solar panel cleaning, fascia and soffit cleaning, driveway and patio cleaning, and commercial window cleaning. Specifics of any particular booking are set out in your quote.

We do not clean interior windows, do not provide roofing or repair services, and do not subcontract our work to third parties.

3. Quotes & pricing

Quotes are fixed, not estimates. The price we give you in writing is what you pay.
Quotes are valid for 30 days from issue.
Pricing assumes safe access, reasonable property condition, and standard property layout. If we arrive and the job is materially different from what was described (e.g. heavily neglected, restricted access we weren’t told about), we’ll either revise the quote with your agreement or decline to start.
One-off services are quoted per job. Regular rounds (windows, gutters annually) are charged per visit at a fixed rate.

4. Your right to cancel (consumer customers)

If you’re booking as a consumer (i.e. not for business purposes) and you booked our services online, by phone, or away from our business premises, you have the right to cancel within 14 days of agreeing the booking, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, just tell us — by text, email or phone is fine. If you’ve asked us to start the work within the 14-day period and we’ve already done the first clean before you cancel, you’ll need to pay for that visit (it’s a service that can’t be returned).

This 14-day right doesn’t apply to commercial bookings.

5. Cancelling regular rounds

You can cancel a regular round at any time — text, email or call. No notice period for domestic. 30 days’ notice for commercial agreements.
You can postpone or skip an individual visit by giving us at least 24 hours’ notice. Less notice may incur a small abortive-call fee if we’ve already routed for the day.
We may decline to take on a property if we don’t think we can deliver to our standard (extreme height, heavy structural concerns, access we can’t safely manage). We’ll always explain why.

6. Our reliability commitment

We operate regular, scheduled rounds with day-before text notification. In the rare event that something prevents us attending on the scheduled day, we will notify you as far in advance as possible and reschedule to the earliest available slot.

Circumstances that may cause rescheduling:

Weather conditions that make safe working impossible.
Property access being unavailable (locked gate, blocked driveway, dog at large) where you have not informed us in advance.
Vehicle or equipment failure (rare, but possible).

7. Quality guarantee

If you spot anything we’ve missed, contact us within 24 hours of any visit and we’ll come back and put it right at no extra cost.

8. Payment terms

Domestic invoices delivered by card through the door on the day of service, payable within 7 days.
Commercial invoices issued by email at month-end, payable within 30 days.
Payment method: BACS bank transfer only. The card we leave at your property on the day of the clean contains the invoice details. We do not accept cash, card payments, or direct debit.
Late payment may result in suspension of further visits and reasonable late-payment fees in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable to commercial customers.

9. Access & safety

You agree to provide reasonable access to the property and surrounding land for the purposes of the work.
You agree to inform us in advance of any hazards (fragile glass, damaged seals, loose fascia, dogs, livestock, security alarms).
We will not climb fences, force locks, or move vehicles. If access isn’t available, we’ll skip the visit and let you know.

10. Insurance & liability

We hold £5m public liability insurance. Certificate available on request.
If we damage your property, tell us immediately — we’ll document it, our insurance will respond, and we’ll cover any reasonable repair cost.
We are not liable for: pre-existing damage we didn’t cause; damage to fragile or already-defective items we weren’t warned about; damage caused by your or a third party’s actions; consequential losses (e.g. loss of business income).
Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be limited or excluded under UK law.
Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected by these terms.

11. Privacy

We handle your personal data in line with our Privacy Policy. Please read it.

12. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email to existing customers at least 30 days before they take effect.

13. Governing law

These terms are governed by the laws of England & Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

14. Contact

If anything in these terms is unclear, ring us on 01454 854839 or email info@pristineandclean.com. We’d rather you ask than be unsure.